How do I reinstall the Zucoin wallet app?

If you see an outdated app warning, or the old Zucoin wallet app has an issue and no longer loads correctly, you can install a fresh app and restore your wallet from a valid backup file.

You must have a valid Zucoin wallet backup file before removing the old app.

The Zucoin wallet app prompts you to make a backup if you have previously completed transactions and have not already backed up the wallet.

Back up the old wallet app first

If the old wallet app still opens, make a current backup before removing it.

1. Open the old Zucoin wallet app.
   
   
2. Click the settings icon in the top-right corner of the app. It looks like a gear.
   
   
3. Click "Backup wallet".
   
   
4. Complete the on-screen steps and save the backup file somewhere safe and private.
   
   
5. Double-check that the backup file has finished saving and that you can find it again.
   
   

Do not continue with the reinstall until the backup has completed successfully.

Remove the old app and install the new app

1. Confirm again that you have the valid backup file and know where it is saved.
   
   
2. Remove the old Zucoin wallet app from your device.
   
   
3. Open the preferred Zucoin wallet app source in your browser.
   
   
4. Install the new Zucoin wallet app from that source, then open it.
   
   

For device-specific instructions, see how to install the Zucoin wallet app on iPhone or Android.

Restore the wallet in the new app

1. Open the new Zucoin wallet app.
   
   
2. Click the settings icon in the top-right corner of the app. It looks like a gear.
   
   
3. Click "Restore wallet".
   
   
4. Complete the on-screen steps and select your saved wallet backup file when prompted.
   
   
5. Allow the wallet to load the backup data.
   
   
6. Check that the wallet opens and shows the expected wallet data.
   
   

Optional method when your device allows multiple wallet apps

If your device allows multiple Zucoin wallet apps to be installed at the same time, as iOS does, you can install the new app before removing the old one.

1. Make a backup of the old wallet and confirm that you can find the saved file.
   
   
2. Leave the old app installed while you install another copy from a preferred Zucoin wallet app source.
   
   
3. Open the new app, then use Settings and "Restore wallet" to load your backup file.
   
   
4. Check that the new app opens and shows the expected wallet data.
   
   
5. Only remove the old app after you have confirmed that the restored wallet is correct.
   
   

If the old app will not load

Only remove the old app if you already have a valid backup file and can find it.

If you cannot locate a valid backup, do not remove or reset the old wallet app.

Contact Zucoins Support before making further changes.

Keep your backup private

Your backup file contains sensitive wallet data and may allow someone to restore and control your wallet.

Keep the file private, and do not share it with anyone or send it to support.

More on this topic

Why do I get a popup saying my Zucoin wallet app is outdated?

My Zucoin wallet app is stuck on the loading screen. What can I do?

How do I backup my Zucoin wallet app data?

How do I restore my Zucoin wallet app data from a backup file?