How do I troubleshoot a failed Zucoin transaction?

If a Zucoin transaction fails, start by reading the exact error message shown in the wallet.

Most failures are connected to an invalid address, the wrong receiver wallet, a connection interruption, or a local wallet state that needs to be refreshed or restored.

What to check first

Check that the receiver address is valid and complete.

Check that the receiver is using the wallet address the transfer was created for.

Check that both devices have a stable internet connection.

Refresh the wallet after reconnecting if the balance or history looks wrong.

If the wallet reports a previous transaction mismatch, restore or resync the wallet from a valid backup.

When to contact support

If the same transaction problem repeats, contact support with the exact error message and the steps you took before the failure.

Do not send your backup file, private key, or recovery information when asking for help.

More on this topic

How do I refresh my Zucoin wallet?

How do I recover from a stuck Zucoin transaction?

Who do I contact if I have feedback or need help with Zucoin or Zutopia?