My Zucoin wallet app is stuck on the loading screen. What can I do?

Major updates to the Zucoin wallet app can sometimes cause the app to get stuck on the loading screen, especially when the update affects how the wallet app loads in order to handle new features like push notifications.

Steps to fix it:

If you're stuck on the loading screen, the first thing to try is to fully close and reopen the Zucoin wallet app (not just minimize the app).

If that doesn't work, try turning your device fully off and back on again to clear system caches.

If all else fails, make sure you have a backup, then install a fresh version of the Zucoin wallet app, and restore your wallet from your backup.

More on this topic:

How do I update my Zucoin wallet app to the latest version?

How do I backup my Zucoin wallet app data?

Who do I contact if I have feedback or need help with Zucoin or Zutopia?