Troubleshoot help
Common help guides for Zucoin and Splitchain.
- Can I still transfer to wallets without push notifications?
- Do transfers still expire automatically?
- Who do I contact if I have feedback or need help with Zucoin or Zutopia?
- My Zucoin wallet app is stuck on the loading screen. What can I do?
- How can I retract a transfer that hasn't settled yet?
- My push notifications were on, but now I don't get them. What happened?
- My push notifications aren't coming through. What can I do?
- Are push notifications connected to my phone number?
- Where are notifications sent if I have the Zucoin wallet on multiple devices?
- How do I turn on push notifications?
- What happens if I send a Zucoin transfer code to the wrong number?
- What happens if I lose my phone with my Zucoin stored in it?
- What is included in the Zucoin wallet backup?
- What happens if my Zucoin are lost?
- How do I make a transfer using Zucoin?
- How do I buy or get Zucoin?
- What iPhones will work with the Zucoin wallet app?
- Can I use the same Zucoin wallet on multiple devices?
- How do I move my wallet to a new phone or device?
- What to do if someone steals your unlocked phone with your Zucoin wallet on it?
- How do I recover from a stuck Zucoin transaction?
- What is inside a Zucoin transaction?
- What happens if my Zucoin wallet backup is too old?
- Can I open my Zucoin wallet backup file in other apps?
- Should I share my Zucoin wallet backup file?
- Why do I get an "unsupported file type" message when opening a Zucoin wallet backup file?
- How do I restore my Zucoin wallet app data from a backup file?
- How do I backup my Zucoin wallet app data?
- Is there a separate Zutopia wallet app I download or do I use the Zucoin wallet app?
- How do I update my Zucoin wallet app to the latest version?
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